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Inbound Customer Service Advisor

About The Company


Our service is a wonderful combination of professionalism and efficiency matched with friendliness and a desire to help, the sole aim of which is to make the lives of our clients easier and their customer's experience seamless and timely.


We’re a professional organisation with a modern approach.  We have a high passion for tech and are always looking for new trends and technologies to push businesses forward, making this a really exciting place to be.



What We're Looking For


We are a dynamic and fast-paced business, and we are looking for someone who can thrive in that environment. You will need to be customer focussed with a passion for high-quality service.


From a technical perspective, you will need to be able to fulfill the below.

  • An excellent telephone manner, professional yet friendly, with a clear and appropriate tone at all times.
  • High levels of attention to detail.
  • High levels of computer literacy.
  • Self-motivated and have initiative.
  • Be organised with an ability to think quickly and multitask.
  • Be flexible, this is a fast-paced operation that requires us all to be agile and dynamic.

Previous customer care, call centre or answering service experience is desired but not required.



The Role


This role is all about handling incoming calls on behalf of our clients. Here are the key parts of the job to give you an insight into what you would be doing on a daily basis.

  • Be the first port of call for our clients customers, set the tone well with a welcoming and professional experience.
  • Work closely with customers to understand their needs, manage appointments, take overflow calls and relay messages in real-time.
  • Ensure our standards of quality and efficiency of service are maintained throughout.
  • Have the ability, drive and desire to meet KPIs, targets for typing speed, accuracy and customer satisfaction.
  • Have the ability to build rapport and engagement with customers enhancing their experience.


The Environment


The office is in Horsham, and it’s a hub of activity! The atmosphere is professional yet relaxed, no suits and ties here (we’ll give you polo’s and hoodies), you get your own workstation, with all the kit you need to deliver a great service and be happy in your space.



The Package


Employee Assistance Program

Regular company social events

Wellness Program

Counseling

28 days annual leave (pro-rata)

Hourly wage of £9 per hour, paid monthly.

Pension (if eligible for auto-enrolment)

Random acts of kindness (you’ll learn all about these when you get here!)

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Before working at Hero PA, I used to hate answering the phone.

In fact, I would feel very uncomfortable in most instances where I would need to speak with people without a plan in place for the conversation. (The only exceptions to this being close family and friends, whom I could relax around). My time at Hero PA has changed this. The sound of a ringing phone no longer sets me on edge and I can now pick up the phone and speak confidently and far more eloquently than I ever

could before.


Working at Hero PA has helped me develop as an individual in ways I would never have imagined to be so beneficial. I am tremendously thankful.