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Morgan Boult, Managing Director

Director of Hero PA

I started out in the contact centre industry quite a few years ago, from the age of 13 to be exact.  Creating positive customer experiences that last has been a huge passion of mine from the outset.

I established my answering service, Hero PA, back in 2017 with the sole aim to increase productivity for my clients and provide a service where we work closely with them, to not only meet, but exceed their expectations of us.

Moving forward a few years, we now answer the phone for a number of firms in various industries, ranging from start-ups to well-established, national, and international companies.

I take great pride in the service which our clients entrust us to deliver around the clock.  All of my team are conscientious and ensure that every customer interaction is of its highest quality.

I'm always up for a chat to see how we can support you and supercharge your customer service.

Managing Director

About the service and the team

At Hero PA we specialise in helping our clients answer their calls in a professional and responsive manner.

From customised bespoke call handling including specific requirements, such as medical and legal businesses, we provide an excellent friendly and highly efficient service at a fraction of the cost of a full-time receptionist.

Client Support and Operators will work closely with you to understand your needs, managing appointments, taking overflow calls and relaying messages in real-time.

Your customers' first contact will be with us so we ensure a clear and concise tone at all times making all the difference in customer satisfaction.

Our highly secure answering centre

December 2021, we purchased a commercial freehold to become our new office space.  We have since renovated it from the ground up.

The paramount challenge and task in mind was security.

We now use a combination of the latest physical and cyber security infrastructure to deliver a confidential and continuous service for our clients.

This ranges from our tough on-site access control measures to off-site monitoring of our operation.  Get in touch to find out more about how we protect your data and have strong contingency plans should disaster strike.

Rigerous hiring process and well-trained operators

When hiring, we have a multiple-step process that is strictly followed to ensure that our service levels are maintained by passionate and skilled staff.

We run things differently when it comes to training our telephone operators. As opposed to classroom-based training like many other answering services, we deliver 121 training for all new accounts and ongoing development.

We also utilise a mix of in-house and third-party modular training programs which equips our operatives with an array of knowledge to handle different types of callers and situations.