Director of Hero PA

I started out in the contact centre industry quite a few years ago, from the age of 13 to be exact.  Creating positive customer experiences that last has been a huge passion of mine from the outset.

I established Hero PA back in 2017 with the sole aim to increase productivity for my clients and provide a service where we work closely with them, to not only meet, but exceed their expectations of us.

Moving forward a few years, we now answer the phone for a number of firms in various industries, ranging from start-ups to well-established, national, and international companies.

I take great pride in the service which our clients entrust us to deliver around the clock.  All of my team are conscientious and ensure that every customer interaction is of its highest quality.

I would always welcome a visit, the door is always open for a chat to see how we can support you and supercharge your customer service.

Managing Director

About our services and the team

At Hero PA we specialise in helping our clients answer their calls in a professional and responsive manner.

From customised bespoke call handling including specific requirements, such as medical and legal businesses, we provide an excellent friendly and highly efficient service at a fraction of the cost of a full-time receptionist.

The team at Hero PA work closely with you to understand your needs, managing appointments, taking overflow calls and relaying messages in real-time.

Your customers' first contact will be with us so we ensure a clear and concise tone at all times making all the difference in customer satisfaction.