Your 24×7 Virtual Partner for telephone answering services

Take the journey with us… exceptional customer service starts here.

What we do

Message taking virtual assistance

Message Taking

Message taking virtual assistance

Switchboard Services

Message taking virtual assistance

Helpdesk & Ticketing

Message taking virtual assistance

Call-Outs & Escalation

Virtual PA on telephone looking at computer screen

Telephone Answering Services

Our team become your team, just as though we’re sitting in your office/reception taking calls and representing your business.

Every call made or received by Hero PA on behalf of a client is logged internally by an operator, and followed by a ticket that gets sent to the relevant contact. This contains relevant information fields you have specified for us to capture. This is relayed to the contact in real time using their preferred method of contact:

  • Email
  • SMS

Calls can also be patched through (acting as your virtual switchboard operator). First, we will take the caller’s details and then we place the caller on hold and call out to the appropriate contact.

We will announce it’s us, who is on the other line, and the reason for their call.  This gives you the ability to accept or decline the patch.

Why choose Hero PA to be your outsourced partner for telephone answering services

Understand how we’ve got your frontline covered around the clock.

Enhanced your business image with the support of Hero PA

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24×7 Inbound Response

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Bespoke Call Handling

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Client Confidentiality

What are customers are saying

Unlock Your Potential: Streamline Your Tasks with Hero PA

Act now – join our other exceptional clients, who have already bolstered their sales and enhanced their business image with the support of Hero PA.