Your 24×7 Virtual Partner for telephone answering services

Take the journey with us… exceptional customer service starts here.

What we do

Message Taking

Switchboard Services

Helpdesk & Ticketing

Call-Outs & Escalation

Virtual PA on telephone looking at computer screen

Telephone Answering Services

Our team become your team, just as though we’re sitting in your office/reception taking calls and representing your business.

Every call made or received by Hero PA on behalf of a client is logged internally by an operator, and followed by a ticket that gets sent to the relevant contact. This contains relevant information fields you have specified for us to capture. This is relayed to the contact in real time using their preferred method of contact:

Calls can also be patched through (acting as your virtual switchboard operator). First, we will take the caller’s details and then we place the caller on hold and call out to the appropriate contact.

We will announce it’s us, who is on the other line, and the reason for their call. This gives you the ability to accept or decline the patch.

Find out more

Why choose Hero PA to be your outsourced partner for telephone answering services

Understand how we’ve got your frontline covered around the clock.

Enhanced your business image with the support of Hero PA

24×7 Inbound Response

Bespoke Call Handling

Client Confidentiality

What are customers are saying

Now that’s what I call service!

“I’ve used many answering services over the years, some good and some very bad!
In the case of Hero PA, I had an experience this week I could only wish previous companies would have provided as part of their service.

A call came in and Hero PA answered it, however the caller got cut off. With most call answering services, that’d be the end of it.
The Hero PA team called the number back to follow up, all as part of the service.”

Peter Mills

Fractionary

This is not a message taking service, this truly is a PA service

I am working with Morgan to grow and re-establish my business post-pandemic so that every call results in a sale. His team are superb, answers promptly, and professionally “Good morning, this is The Specialist Foot Clinic, may I help you with an appointment?”

Appointments are booked straight into clinic on a day that suits the client (Cliniko is our patient management system), details are taken accurately and each new customer is emailed a registration form by Morgan’s team directly from the system while on the call.

The hours of work this saves my private secretary is worth the cost. This is not a message taking service, this truly is a PA service.

For me, I have found some key points to working with Morgan. He is easily contactable and understands quickly how to problem solve. His approach to staff training is superb, he took videos of me training the key team late last year when we started working together at The Specialist Foot Clinic, and new staff accessed this training before taking our calls. Existing staff can recap key points and access service info from the videos also.

Most importantly, there are no other people (children, adults), doorbells & dogs barking in the background! Hero PA is completely office based, which gives my team and my caseload confidence in the safe care of the data the patient is sharing during the call.

In summary, a terrific bunch of people, and the income generated in sales from using the service while our own phone lines are not manned out-strips the cost.”

Suzanne Taylor

The Specialist Food Clinic

Hero PA provides the perfect solution

Thank you very much for providing a call answering and booking service for my osteopathy clinic.

I approached Morgan as I was becoming aware of the fact that I was losing business by not being able to answer calls whilst in treatment or even return calls before potential new clients had gone elsewhere.

Hero PA provides the perfect solution by always having a person at the end of the line when somebody wishes to book an appointment with me.

Whilst also being an upgrade in my customer service, now my diary is noticeably busier thanks to the extra clients I’m gaining as a result.

I would highly recommend Hero PA to other healthcare practitioners in a similar position or any other businesses that requires an answering service.

Nicholas Coysh

Osteopath

Would highly recommend this service

We have worked closely with Morgan and the team for some time now and honestly could not praise them enough!
Always 100% professionalism, very thorough, and when speaking to Morgan he never fails to pop a smile on your face as well.

Not a week goes by where someone on our team doesn’t praise the job Hero PA does – as a business without a Reception/Front Desk staff member, we simply wouldn’t be able to function the same without their hard work.

Would highly recommend this service and hope to continue to work with Hero PA for the foreseeable future..”

Hideout Hotel

Unlike most national providers

Morgan and his team at Hero PA in Horsham provide an exceptional telephone answering service to local businesses.

If you are a business owner who is too busy to answer the phone, just think about how many customers and how much revenue you have potentially lost. Outsourcing telephone services to Hero PA is a cost-effective solution to maximise your revenue by providing your customers with a great first impression.

Unlike most national providers, Morgan’s team will give you individual attention and you will wish you had signed up years ago.

Thank you Hero PA!”

Nik Dongre

Universal Lead Strategies

I will definitely be using their services again

Morgan and his team were an absolute pleasure to work with.
He approached the project with real thought and delivered over and above expectation. I will definitely be using their services again.”

Sarah Palmer

International Association of Bookkeepers

Great service and thanks for your ongoing support!

Great company to deal with and Morgan, the MD, has been particularly helpful. They have a great system where calls are recorded and relayed to the recipient via email and you can listen to the voice call. Also, they are happy to record the call details on your CRM.

Also, they can handle your live chats via your website. Great service and thanks for your ongoing support!”

Martin Bose

Flat Vision Products Ltd

I can highly recommend Hero PA

I have always managed all the elements of ByJove Media myself, and find it difficult to outsource elements of the business as I don’t like to relinquish control!
However, after a very busy year in 2020 assisting clients with their social media during the pandemic, I felt I needed a total break over the Christmas period.

I listened to Morgan of Hero PA’s 60 seconds in the run up to Christmas and a light bulb went off. I had got to know Morgan with a 121 and through his weekly presentations, and thought perhaps a call answering service would give me the rest I needed while out of the office.

I spoke to Morgan about this and his professionalism and on-boarding process gave me the confidence that my calls would be in safe hands if I used Hero PA to answer them over my break. He walked me through what would happen and ensured his team would know exactly which calls to escalate to me if required.

I diverted my phone on leaving the office and am very happy to say Hero PA were excellent with the service they provided – so much so, I have continued to use them for my calls when I am unable to, rather than just let callers go through to voicemail.

I can highly recommend Hero PA, Morgan has been absolutely fantastic and I am looking forward to working with him moving forwards.”

Michelle Betts

ByJove Media

Great work!

I have used Hero PA for more than a year now to handle my overflow calls for my website design service. I would fully recommend them to anyone as they have very high customer service standards and are fast at picking up the telephone. Great work!”

Mark Halls

Wire Design

Excellent service

Excellent service. I’ve been a client for around 6 months. They do exactly what they say they will. Excellent if you just need someone to check your calls for importance then call you, but they seem to do plenty more as well!

They have plans available for a base rate and PAYG minutes just for working hours to subscriptions that cover many hours of time.
They work 24/7, they have a good cultural knowledge of the UK. Many of the operators have expert directory enquires experience, and were willing to look information up to provide a full service.

I’ve been very happy with them. I’ve seen one or two services cheaper but I still choose Hero PA to handle most of my business calls.”

Felix Farquharson

Cognisa Limited

Impeccable service

Morgan and his team have provided us with an impeccable service, and we would recommend them to any professional in need.”

Luigi Del Vecchio

LDV Architecture