Your 24/7 Virtual Partner for Bespoke Telephone Answering
Hero PA offers a bespoke approach ensuring that your calls are expertly handled.
Always 100% professionalism, very thorough, and when speaking to Morgan he never fails to pop a smile on your face as well.
Not a week goes by where someone on our team doesn't praise the job Hero PA does - as a business without a Reception/Front Desk staff member, we simply wouldn't be able to function the same without their hard work.
Would highly recommend this service and hope to continue to work with Hero PA for the foreseeable future.."
A key value that my company, Compliance and Privacy Solutions Ltd has, is our responsiveness to enquiries and calls for support.
As our business grows, we look to find reliable partners to provide us with professional and cost-effective solutions.
We feel very fortunate to have found such a partner in Hero PA. Hero PA is a telephone answering service with a solid customer service ethos at its heart, the call handlers are incredibly professional, they are trained to handle the calls specifically for the needs of the individual client.
Since outsourcing our call answering to Hero PA, we have been able to ensure that callers to our office number are no longer left to ring out whilst we are busy with other calls, our working patterns are less interrupted, and we are more focused.
Compliance and Privacy Solutions Ltd thoroughly recommend Morgan and his team at Hero PA."
Derek Mann - Compliance and Privacy Solutions
I am so glad we had 1-2-1 following your 10 minutes presentation the other week.
In our 1-2-1 you gave me the confidence that your business had the experience to handle incoming calls across all industry sectors.
You wisely suggested that we have an initial trial, just to see how beneficial a call handling service could be to my business.
Within a matter of hours of us agreeing to the trial, the service was up and running and ready to go live on the agreed date.
One of the very first calls answered by Hero PA was a sales enquiry. I was in receipt of the message from one of your operators within seconds of the call being received and I was able to call back immediately to see if I could help the potential client.
I know from past experience that not everyone is keen on leaving voice messages and I am certain that had I not agreed for Hero PA to manage my calls, I would not have had the opportunity to engage with the potential client.
I have had numerous calls since on a similar note, and I am delighted with the service Hero PA provides but only sorry I didn’t adopt the service sooner.
The relatively small cost of using a service like yours is massively outweighed by the potential it can bring to me and my business.
I look forward to a long and mutually beneficial working relationship with you."
Gary Smith - Simply Business Finance
Morgan and his team at Hero PA in Horsham provide an exceptional telephone answering service to local businesses.
If you are a business owner who is too busy to answer the phone, just think about how many customers and how much revenue you have potentially lost. Outsourcing telephone services to Hero PA is a cost-effective solution to maximise your revenue by providing your customers with a great first impression.
Unlike most national providers, Morgan's team will give you individual attention and you will wish you had signed up years ago.
Thank you Hero PA!"
Nik Dongre - Universal Lead Strategies
I have always managed all the elements of ByJove Media myself, and find it difficult to outsource elements of the business as I don’t like to relinquish control!
However, after a very busy year in 2020 assisting clients with their social media during the pandemic, I felt I needed a total break over the Christmas period.
I listened to Morgan of Hero PA’s 60 seconds in the run up to Christmas and a light bulb went off. I had got to know Morgan with a 121 and through his weekly presentations, and thought perhaps a call answering service would give me the rest I needed while out of the office.
I spoke to Morgan about this and his professionalism and on-boarding process gave me the confidence that my calls would be in safe hands if I used Hero PA to answer them over my break. He walked me through what would happen and ensured his team would know exactly which calls to escalate to me if required.
I diverted my phone on leaving the office and am very happy to say Hero PA were excellent with the service they provided - so much so, I have continued to use them for my calls when I am unable to, rather than just let callers go through to voicemail.
I can highly recommend Hero PA, Morgan has been absolutely fantastic and I am looking forward to working with him moving forwards."
Michelle Betts - ByJove Media
You can rest assured that Hero PA will provide you with a brilliant service and outstanding customer care. Morgan takes great pride in his company and I would highly recommend it to anyone.
I look forward to working together with Morgan on the telephone answering side of his business as I know that anyone I refer to him will receive first-class service."
Dionne Slater - Slater PA Services
Great company to deal with and Morgan, the MD, has been particularly helpful. They have a great system where calls are recorded and relayed to the recipient via email and you can listen to the voice call. Also, they are happy to record the call details on your CRM.
Also, they can handle your live chats via your website. Great service and thanks for your ongoing support!"
Martin Bose - Flat Vision Products Ltd
I have used Hero PA for more than a year now to handle my overflow calls for my website design service. I would fully recommend them to anyone as they have very high customer service standards and are fast at picking up the telephone. Great work!"
Mark Halls - Wire Design
Amazing customer services, effective delivery, impeccable and unparalleled experience in its field.
By far the best PA service in the UK."
Jan - ISGroup Holding
We're not your typical answering service...